Politique de remboursement

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@topcollectibles.ca If your return is accepted, we’ll send you instructions on how and where to send your package *At your own cost*. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@topcollectibles.ca

 

Please be aware that all orders are subject to a 10% cancellation/restocking fee. We also reserve the right to revoke access to our Build-A-Box program in cases of excessive cancellations. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. There's a no return policy on sealed Trading Card products that were opened. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

EU Right of Withdrawal:

If you are a consumer located in the European Union or European Economic Area (EEA), you have the right to withdraw from your purchase without giving any reason within 14 calendar days of the day you (or a third party you designate) receive your order. This right is granted under the EU Consumer Rights Directive.
To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires by sending a clear written statement to [your contact email]. You may use the standard withdrawal form available from your national consumer authority, though it is not mandatory.

Upon withdrawal, we will refund all payments received from you, including standard delivery costs (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the date we receive your withdrawal notice. We may withhold the refund until we have received the goods back, or until you have provided proof of return shipment, whichever comes first.
You must return the goods to us without undue delay and no later than 14 days after notifying us of your withdrawal. Return shipping costs are your responsibility unless the item is faulty or misdescribed.

Returned items must be in their original condition. We reserve the right to deduct an amount reflecting any diminished value of the goods if that diminishment is the result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
This right of withdrawal applies exclusively to EU/EEA consumers and is in addition to any other rights provided under our standard refund policy.